Privacy Policy
How ORCA AI collects, uses, and protects information when you use our platform and related services.
Your data, handled responsibly
This Privacy Policy explains what information ORCA AI collects, why we collect it, how it is used, and the choices available to you. This document is a general template and should be reviewed and adapted to reflect your actual data practices and applicable law before use.
Who is responsible for your data
ORCA AI acts as the data controller for personal information collected through our website, application, and related services. Where we work with third-party service providers (such as hosting, analytics, or payment infrastructure partners), those providers may process data on our behalf, subject to appropriate contractual safeguards.
This policy applies to: visitors of our marketing website, registered account holders, and users of any ORCA AI trading tools or dashboards.
1. Information we collect
We collect information in the following general categories. The exact fields depend on how you interact with ORCA AI.
Identity & Contact Details
Name, email address, and account credentials provided when you register or update your profile.
Platform Activity
Pages visited, features used, session duration, and interaction logs collected automatically as you use the service.
Device & Connection Info
IP address, browser type, device identifiers, and general location inferred from network information.
Trading & Billing Records
Order history, execution logs, and billing details associated with your use of ORCA AI services, where applicable.
Support Interactions
Messages, emails, or support tickets you send to us, including any attachments provided.
Cookies & Similar Tech
Identifiers stored via cookies or local storage used to remember preferences and analyze site performance.
2. How we use information
We process personal data for the following purposes:
Operate the service
To create and manage accounts, deliver requested features, and provide analysis and execution tools.
Improve & secure
To monitor performance, detect fraud or misuse, debug issues, and improve reliability of ORCA AI.
Communicate
To send service notices, respond to support requests, and, where permitted, share product updates.
3. Legal basis for processing
Depending on your jurisdiction, we rely on one or more of the following legal grounds: performance of a contract with you, your consent, our legitimate interests in operating and securing the service, and compliance with applicable legal obligations.
4. Cookies & tracking technologies
ORCA AI uses cookies and similar technologies to keep you signed in, remember preferences, and understand how the platform is used. You can control cookies through your browser settings; disabling certain cookies may limit functionality.
5. How we share information
We do not sell personal data. We may share information in the following circumstances:
| Recipient | Purpose |
|---|---|
| Infrastructure & hosting providers | To operate, store, and secure platform data. |
| Analytics providers | To understand aggregate usage patterns and improve the product. |
| Payment or execution partners | To process transactions where applicable to your use of the service. |
| Legal & regulatory authorities | Where required to comply with a legal obligation or valid request. |
| Successor entities | In connection with a merger, acquisition, or asset transfer, subject to this policy. |
6. Data retention
We retain personal data for as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and the purpose for which it was collected.
7. Security
We use technical and organizational measures intended to protect personal data against unauthorized access, alteration, or loss. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. International data transfers
Where data is transferred across borders, we aim to apply appropriate safeguards consistent with applicable data protection law. If your jurisdiction imposes specific transfer requirements, this policy should be updated to reflect the relevant mechanisms used.
9. Your rights
Subject to applicable law, you may have the right to access, correct, delete, or export your personal data, and to object to or restrict certain processing. To exercise these rights, contact us using the details in our footer; we may need to verify your identity before acting on a request.
10. Children's privacy
ORCA AI is not intended for individuals under the age required by applicable law to independently use financial or trading-related services. We do not knowingly collect personal data from children.
11. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the effective date on this page. Continued use of ORCA AI after changes take effect constitutes acceptance of the revised policy.
How can I request deletion of my data?
You can submit a deletion request through the contact details provided in the site footer. We will process valid requests in accordance with applicable law and our retention obligations.
Does ORCA AI sell my personal information?
No. ORCA AI does not sell personal data to third parties. Data is only shared with service providers and partners as described in this policy.
Where can I review updates to this policy?
Any material changes will be published on this page. We recommend checking this page periodically to stay informed of how your data is handled.